Dedicated customer serviceI was standing at the car rental counter in Porto, Portugal, with my family, feeling completely overwhelmed. The bill showed nearly €900 more than expected, and my first thought was, how could this happen? I had double-checked all the costs beforehand. Traveling with kids was already stressful, and this situation almost pushed me over the edge. I decided to contact their customer service for help, and looking back, it was the best decision I made. They got back to me quickly, listened patiently to my concerns, and walked me through the bill step by step. It turned out the issue was related to tolls and insurance. Though I was initially frustrated, their clear explanation and thorough verification of the charges reassured me. The whole process made me feel well taken care of, and the problem was resolved swiftly. While the experience had its hiccups, their service left a lasting impression on me.
Price Drop ProtectorI originally booked a car on QEEQ, thinking the price was already good. A few days later, I unexpectedly received a notification that they found a price drop of $56 and had automatically rebooked me at the lower rate. This service, called Price Drop Protector, really saved me money. I didn’t have to do anything, and they refunded the difference. This experience felt especially thoughtful.
One-Dollar FreezeOnly $1 to reserve a car, sounds unbelievable, right? I experienced the One-Dollar Freeze service on QEEQ, and it was incredibly convenient. As a solo traveler, I didn’t want too much pressure on my credit card, and this option allowed me to lock in my rental with just $1. Then, a few days before the pickup, the remaining amount was automatically deducted, with no interest at all. The whole process was smooth, and I didn’t have to worry about forgetting to pay. QEEQ’s service truly felt thoughtful, flexible, and stress-free.
Price Drop ProtectorWhen I first saw the Price Drop Protector feature on QEEQ, I didn’t pay much attention to it. After all, I just wanted to rent a car for my family trip to Lisbon, Portugal. But little did I know, this feature would give me a big surprise later. Here’s what happened: I booked an Opel Mokka in September for our December trip. I chose it because it’s an automatic and spacious enough for my family. Then one day, I received a notification from them saying that due to a price drop, they had rebooked the same car for me and refunded €76.32. My first reaction was: Really? Is there a catch? But after double-checking the booking and the refund, I found out it was all true! It was such an unexpected surprise. The money saved can now go towards buying some gifts for the kids or a nice meal. I never thought a car rental platform would actively help users save money. This experience was truly special.
Price Drop Protector“Wait, why do I have extra money in my account?” At first, I thought I made a mistake. Then I realized it was QEEQ's Price Drop Protector that saved me some money! They automatically check the rental price changes for me. If the price drops, they rebook and refund the difference. This time, I rented a car in Porto, Portugal, and they actually found a price drop and refunded me $6.42. It’s not a huge amount, but it feels amazing to save money automatically like this!
AXA Full CoverageI was really worried at first that I might not get compensated because it was my first time dealing with a rental car accident. It happened in Portimão, Portugal. Shortly after I picked up the car, I accidentally scratched the side while parking. It was just a small scratch, but I knew the repair costs could be high. Luckily, I had purchased AXA Full Coverage insurance in advance. The staff told me I needed to submit some evidence and documents, so I quickly took photos and uploaded the required files. A few days later, I was notified that the claim had been successfully processed! The whole process was much smoother than I expected. They responded quickly and hardly gave me any trouble. I’m really grateful for this insurance service, which saved me a lot of hassle and financial loss.
