Have you ever been told about car damage after returning it? That’s exactly what happened to me. My family went to the US for summer vacation, rented a car in Orlando, and returned it at Port Canaveral. Before returning, I carefully checked the car and found no issues. But a few days later, I received an email saying there was a scratch on the car before I returned it. I was shocked because the scratch was already there when I picked up the car.
I immediately contacted their customer service to explain the situation. They responded quickly, saying they would verify with the rental company and assist with my claim. I sent the photos I took during pickup, and the customer service kept me updated throughout the process. Finally, the rental company confirmed that the scratch was indeed pre-existing, and I wasn’t charged. This experience made me feel truly supported with their help.
I was really upset at first. Everything went smoothly when I picked up the car. I only used it for four hours, returned it on time, and made sure there was no trash left inside. But later, I received a notice of a cleaning fee charge. I tried contacting the car rental company to explain, but they insisted the car was dirty. I had no proof to show it was clean, and I felt completely helpless. Then, I reached out to QEEQ's customer service. They listened to my situation and assured me they would do their best to help. They not only filed a complaint with the car rental company on my behalf but also guided me step by step on how to apply for compensation. Throughout the process, they kept following up on my issue and patiently answered all my questions. In the end, they successfully helped me get the money back through AXA's coverage. I’m really grateful for their help. It made me feel like I wasn’t alone in this. Although the process was a bit frustrating, having them by my side made it much easier to handle.
I was standing at the car rental counter in Porto, Portugal, with my family, feeling completely overwhelmed. The bill showed nearly €900 more than expected, and my first thought was, how could this happen? I had double-checked all the costs beforehand. Traveling with kids was already stressful, and this situation almost pushed me over the edge. I decided to contact their customer service for help, and looking back, it was the best decision I made. They got back to me quickly, listened patiently to my concerns, and walked me through the bill step by step. It turned out the issue was related to tolls and insurance. Though I was initially frustrated, their clear explanation and thorough verification of the charges reassured me. The whole process made me feel well taken care of, and the problem was resolved swiftly. While the experience had its hiccups, their service left a lasting impression on me.
I still remember that morning at Washington Airport, sunlight streaming through the glass onto the floor as I picked up the Jeep Grand Cherokee L I had rented, ready to start my journey. The car was spacious and drove smoothly, but after returning it at the end of my trip, I was notified of an additional cleaning fee. The amount seemed a bit excessive, so I reached out to their customer service. They responded quickly and assured me they would follow up on the issue. Although I didn’t have any proof regarding the car’s cleanliness, they still made every effort to communicate with the rental company and try to secure a fair resolution for me. In the end, the rental company denied the appeal, but the customer service’s attitude and dedication throughout made me feel valued. This one-on-one service truly showed their commitment.
At first, I was really upset. When I returned the car, I had clearly filled the tank and even asked the counter staff, who confirmed it was full. But later, I found nearly €2300 fuel charges on my bill, which seemed completely unreasonable. I immediately contacted their customer service. The representative was very polite, listened to my explanation patiently, and asked me to provide fuel receipts. Although I only had three receipts on hand, they still helped me file a claim with the rental company.
Throughout the process, the customer service team kept following up. Every few days, they updated me on the progress. They also reminded me to provide receipts closer to the return time, but I couldn’t get more evidence due to time constraints. Even so, they continued to fight for me and communicated with the rental company for a long time.
After about a month, they informed me that the claim was successful and the rental company agreed to refund the fuel charges. I remember feeling so happy at that moment, thinking all my efforts had paid off. A few days later, I did receive the refund, and all my frustration just vanished.
The whole experience made me feel their service was truly attentive. No matter how complicated the issue was, they tried their best to resolve it. Although it took some time, the final outcome left me very satisfied.
On the day I picked up my car, standing at the sunny Los Angeles airport counter, I was looking forward to a perfect trip. However, when I received the keys, I noticed an unexpected upgrade fee of $399 on the contract, which I had never requested. This left me confused and uneasy. I immediately contacted the platform's customer service, and their dedicated support team quickly responded to my concern. They explained that this fee could only be addressed after returning the car, but assured me they would keep following up with the car rental company. Throughout my rental period, I still felt a bit worried, unsure if this issue would be resolved, but their timely email updates kept me informed and reassured. After returning the car, the customer service team continued to negotiate with the rental company and eventually secured a refund for me. While the process took some time, their patience and professionalism deeply impressed me. This experience left me with a very positive impression of their service.
