I was really frustrated at first. When I arrived at the rental counter, the staff forced me to purchase their insurance. I had already bought travel insurance in advance with a high coverage amount, fully covering this rental. I explained for a long time, but they just wouldn't listen and said no insurance, no car. With kids and a tight schedule, I had no choice but to accept it. Thinking back, it was really upsetting. Later, I reached out to their customer service and explained the situation. They immediately started following up, communicated with the rental company, and kept me updated on the progress. In the end, they managed to get the extra charges refunded. Although the process was a bit troublesome, the customer service really made me feel taken care of.
I was really upset at first. When I picked up the car in Atlanta, I found out that the car provided was not the Land Rover I had booked but a downgraded model. This was very inconvenient for my business trip. I immediately contacted the platform, and their customer service team quickly responded to my issue and started following up with the rental company. Throughout the process, I felt their professionalism and patience. Although the rental company was slow to reply at first, the customer service team kept me updated on the progress. In the end, they not only secured compensation for the price difference but also resolved the issue of the car's leaking tire. Even the next rental upgrade promised by the rental company was not overlooked; the customer service team actively confirmed and implemented it for me. This dedicated follow-up service truly made me feel taken care of.
When I arrived in Orlando to pick up my car, I was told that my reserved model was unavailable. Traveling with kids, this situation was really stressful. To get a car quickly, I had to pay extra for an upgrade. Although I didn't contact customer service at that moment, I reported the issue to them later. Their team kept following up with the car rental company and successfully got my upgrade fee refunded. This made me feel relieved and showed me that they truly care about their customers.
That day picking up the car was truly frustrating. I checked three Dodge RAMs, and all of them had issues and couldn't be driven. Then they gave me an SUV, but it also had problems. The audio system and GPS had no sound, and the horn didn't work. I had to fix these issues myself, wasting a lot of time. I thought that was bad enough, but when returning the car, the queue was incredibly long, and I had no time to discuss these problems with the counter staff. Later, I contacted their customer service and explained my experience. They quickly followed up and handled everything seriously. Although the car rental company didn't provide additional compensation, they eventually offered me 1000 NOK as compensation, and I felt their service attitude and efficiency were quite satisfying.
At first, I was really upset. I had booked a Chevrolet Suburban, but when I arrived at the rental location, they told me I could only get an Explorer. I immediately felt like it was a downgrade and was quite annoyed. Then I contacted their customer service to explain the situation. The support team was very patient and explained that it was actually a free upgrade because I got a Ford Expedition, which is a higher category vehicle than the one I originally booked. I was skeptical at first, but they clarified everything thoroughly and even verified the documents to prove that the car I received was indeed a higher-grade model with a higher price. That’s when I realized it was just a misunderstanding. The whole process made me feel that they were really professional and responsible. The customer service kept following up until I confirmed everything was fine. Although it started off a bit unpleasant, their service left me very satisfied.
Why was there an extra charge on my credit card statement? That was my question at the time. I had rented a car in Austria, and everything went smoothly until I returned the car and noticed an unexpected charge. I had previously arranged for a late return until 3 PM, and the car rental company confirmed there would be no extra fee. Yet, the bill showed an additional day's rental. I reached out to their customer support to figure out what had happened. The customer service was incredibly responsible, patiently listening to my concerns and proactively contacting the rental company for clarification. It turned out the company had indeed overcharged me for an extra day, but their team successfully appealed this, and the charge was refunded. However, another charge for an additional driver fee appeared later. While this was a bit confusing, the customer service team kept following up, explaining every detail clearly and reminding me to wait for the refund to process. The whole experience made me feel reassured, knowing there was someone to resolve my issues. It was truly excellent.
