Why was there an extra charge on my credit card statement? That was my question at the time. I had rented a car in Austria, and everything went smoothly until I returned the car and noticed an unexpected charge. I had previously arranged for a late return until 3 PM, and the car rental company confirmed there would be no extra fee. Yet, the bill showed an additional day's rental. I reached out to their customer support to figure out what had happened. The customer service was incredibly responsible, patiently listening to my concerns and proactively contacting the rental company for clarification. It turned out the company had indeed overcharged me for an extra day, but their team successfully appealed this, and the charge was refunded. However, another charge for an additional driver fee appeared later. While this was a bit confusing, the customer service team kept following up, explaining every detail clearly and reminding me to wait for the refund to process. The whole experience made me feel reassured, knowing there was someone to resolve my issues. It was truly excellent.
اكتشف كيف ساعدت خدمتنا عملاء آخرين
