I was really upset at first. When I picked up the car in Atlanta, I found out that the car provided was not the Land Rover I had booked but a downgraded model. This was very inconvenient for my business trip. I immediately contacted the platform, and their customer service team quickly responded to my issue and started following up with the rental company. Throughout the process, I felt their professionalism and patience. Although the rental company was slow to reply at first, the customer service team kept me updated on the progress. In the end, they not only secured compensation for the price difference but also resolved the issue of the car's leaking tire. Even the next rental upgrade promised by the rental company was not overlooked; the customer service team actively confirmed and implemented it for me. This dedicated follow-up service truly made me feel taken care of.
اكتشف كيف ساعدت خدمتنا عملاء آخرين
