I was really frustrated at first. When I arrived at the rental counter, the staff forced me to purchase their insurance. I had already bought travel insurance in advance with a high coverage amount, fully covering this rental. I explained for a long time, but they just wouldn't listen and said no insurance, no car. With kids and a tight schedule, I had no choice but to accept it. Thinking back, it was really upsetting. Later, I reached out to their customer service and explained the situation. They immediately started following up, communicated with the rental company, and kept me updated on the progress. In the end, they managed to get the extra charges refunded. Although the process was a bit troublesome, the customer service really made me feel taken care of.
اكتشف كيف ساعدت خدمتنا عملاء آخرين
