That day picking up the car was truly frustrating. I checked three Dodge RAMs, and all of them had issues and couldn't be driven. Then they gave me an SUV, but it also had problems. The audio system and GPS had no sound, and the horn didn't work. I had to fix these issues myself, wasting a lot of time. I thought that was bad enough, but when returning the car, the queue was incredibly long, and I had no time to discuss these problems with the counter staff. Later, I contacted their customer service and explained my experience. They quickly followed up and handled everything seriously. Although the car rental company didn't provide additional compensation, they eventually offered me 1000 NOK as compensation, and I felt their service attitude and efficiency were quite satisfying.
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