It was my first time renting a car through QEEQ, and I opted for the AXA Full Coverage insurance. I thought it would just be an extra layer of security, but I didn’t expect it to actually come in handy. I picked up a Peugeot 3008 in Granada, Spain, and it drove really smoothly. However, the day before returning the car in Seville, I accidentally scratched the rear bumper while reversing in a parking lot. I was so nervous, thinking this would cost me a lot. On the return day, the car rental staff confirmed the damage and charged me 3296.93 CNY. I immediately contacted their customer service and explained the situation. The staff was very patient and guided me through uploading all the necessary documents. Later, they informed me that the claim had been submitted to the insurance company and asked me to wait for updates. I was a bit worried during the process, fearing it might be complicated or even rejected. But a few days later, they told me the insurance company had approved the claim and confirmed that the full amount would be reimbursed. Although I needed to change my payment account midway, which took some time, the money was eventually credited successfully. This experience gave me a deeper appreciation for the protection offered by AXA Full Coverage—it’s truly reliable.
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