After picking up my car in Milan, I encountered a problem during the trip. The car's tire got damaged, so I immediately contacted their customer service. They asked me to take some photos of the tire and provide the rental contract, which I submitted as requested. Later, they informed me that the claim would need to be processed by the insurance company. I felt a bit nervous since it was my first time dealing with such an issue. Luckily, I had purchased AXA Full Coverage, which also covers tire damage. A few days later, they told me the insurance company had accepted my claim. After some time, I received a reimbursement of 40 euros. Although the process was a bit complex, the issue was resolved successfully in the end.
The moment the car got scratched, my heart sank. I was reversing out of a parking spot and didn’t notice the wall nearby, leaving a noticeable scratch on the car. I panicked because I knew repair costs could be high. Fortunately, I had chosen the AXA Full Coverage insurance through QEEQ. Back at the hotel, I immediately contacted their customer service to explain the situation. They asked me to provide some necessary documents, like the rental contract and the damage invoice. After submitting these, they quickly started processing my claim. A few days later, I was notified that the claim was approved, and the compensation amount was EUR 246.77. Finally, the money was smoothly transferred to my account. This experience made me realize how worthwhile it was to choose this insurance; otherwise, I would have had to bear the costs myself.
When we picked up the car in Nagoya, Japan, my family was excited, especially the kids who couldn’t wait to start our trip. However, during the journey, the side of the car got scratched. I was really worried about having to pay a large repair fee. Thankfully, I had purchased AXA Full Coverage through QEEQ. After the incident, I contacted their customer service, submitted the necessary documents, including the damage report from the car rental company and some payment details. Although there was a small issue with confirming the bank account details, they kept following up. In the end, the insurance company reimbursed us 200,000 JPY. The process was a bit tricky at times, but the result was great. This insurance saved me a lot of stress and financial burden.
“Your claim has been processed!” Hearing this news, I finally felt relieved. Looking back at my days in Tokyo, my emotions were like a roller coaster. On August 22, I picked up a Toyota Voxy in Tokyo and started my solo journey. The car was new and smooth to drive, but on August 24, I accidentally scratched the door against a pillar while parking. Although I was anxious, I felt a bit reassured knowing I had purchased AXA Full Coverage.
After the incident, I immediately contacted their customer service, explained the situation, and submitted relevant photos and evidence. The representative informed me that additional ID information was needed, which I promptly provided. They then submitted my claim to the insurance company for review. During this period, I was slightly worried about whether the claim process would be complicated or take a long time, but their customer service kept following up and updating me on the progress.
On August 27, I learned that the repair cost was approximately 4,156 CNY. Although it was a significant amount, AXA Full Coverage fully covered the damages. On September 2, the insurance review was completed, and the claim process entered its final stage. Finally, on September 9, I received 5,492 CNY in compensation, which even included some additional reimbursements.
This experience made me realize the importance of insurance and left me very satisfied with their service. From the accident to the claim settlement, the process had its moments of worry, but the final outcome gave me peace of mind. AXA Full Coverage not only helped me recover financially but also gave me a sense of security while traveling abroad.
While driving in Australia, my car tire suddenly got a nail stuck in it, and I was quite panicked. I thought the repair would cost a lot, but luckily, I had purchased AXA Full Coverage through QEEQ. When returning the car, the rental company charged me AUD 100 for the repair, and I immediately contacted their support team to file a claim. Although I didn't have any photos of the damage, I provided the necessary identification and receipts. They processed the claim quickly, and the full AUD 100 was reimbursed to my account. This experience made me realize how valuable this insurance is and how much peace of mind it provides.
