Price Drop Protector“Guess what? We saved you $32.47.” When I saw the email, I paused, thinking it might be a scam. But then I checked the sender—it was a notification from QEEQ. They informed me that the price for my car rental in Queenstown, New Zealand, had dropped, and their system automatically rebooked it for me and refunded the difference. This service, called Price Drop Protector, wasn’t something I paid much attention to when booking, but it turned out to be incredibly useful. Considering this rental was for a business trip and my budget was tight, the savings were a pleasant surprise. This kind of thoughtful service from QEEQ really impressed me.
One-Dollar FreezeCan you believe you can secure a car rental with just one dollar? I didn't at first, but booking through QEEQ proved me wrong. As a parent traveling with kids, I often worry about stretching the budget too thin. But their One-Dollar Freeze service made things so much easier. I only had to pay $1 to confirm the booking, and the rest was automatically charged later without any interest. This flexible option really eased my travel preparations, especially when I didn't have to stress about credit card limits. The whole process was simple and smooth, perfect for family trips like ours.
Dedicated customer serviceThis journey was truly full of twists and turns. Here's what happened: I rented a car in New Zealand, planning to drive from Christchurch to Queenstown while enjoying the beautiful scenery along the way. However, near Lake Tekapo, my car suddenly had a flat tire. I was both anxious and helpless, so I immediately contacted the rental company's roadside assistance. To my disappointment, it took them four and a half hours to arrive! This completely disrupted my schedule and forced me to stay overnight in Lake Tekapo, incurring additional accommodation costs. Originally, I had planned to reach Wanaka that day to reunite with my family, but everything got delayed. Later, I realized that the repair invoice was left in the car, making me worry that I might not be able to claim the AXA Full Coverage. However, the customer service team at QEEQ was incredibly helpful. They followed up on my issue throughout, contacted the rental company and the insurance provider, and guided me to complete the necessary paperwork. In the end, they not only helped me successfully claim the tire repair costs but also secured additional compensation for my accommodation expenses. Although the process was a bit complicated, their patience and efficiency made me feel very reassured. Despite the bumps along the way, with the help of AXA Full Coverage and QEEQ, everything was resolved smoothly in the end.
AXA Full Coverage“Mom, is the car fixed yet?” my child asked over the phone. I sighed, thinking about how troublesome this accident had been. We rented a car in Christchurch, New Zealand, and unfortunately collided with a large vehicle during the trip. The other driver just drove off without leaving any contact information. While calming my child, I was wondering what to do next. Thankfully, I had purchased AXA Full Coverage insurance.
I immediately contacted the rental platform, and they informed me that I could file a claim through the insurance. I started gathering the required documents, including photos of the damage and the rental agreement. Since I didn’t have the official contract at hand, I submitted the pickup slip and electronic invoice instead. I was a bit worried that the insurance might reject the claim. However, their customer service was very supportive and assured me that these documents would suffice. They even helped me with the submission process.
A few days later, I received a notification from the insurance company that the claim amount had been approved, and it was even slightly higher than I expected. I felt so relieved and secure. The whole process, though a bit challenging, was handled efficiently by the platform and the insurance company. My child was overjoyed to hear that the car was fixed. Although this accident added a small hiccup to our trip, the insurance saved us from worrying about extra costs.
AXA Full CoverageDuring my trip to New Zealand, my rental car unfortunately got scratched, leaving visible damage on the body. I was quite anxious at first, wondering if this would cost me a fortune. Luckily, I had purchased AXA Full Coverage when booking through QEEQ. The customer service advised me to submit photos of the accident and the repair invoice from the rental company. I followed their instructions and submitted the documents, then waited for them to process it. A few days later, I received a notification that the claim was successfully processed, and I was reimbursed $1,112.08. This experience made me realize how reliable this insurance is, saving me from worrying about unexpected expenses.
Dedicated customer serviceAt first, I was really upset because when I picked up the car in New Zealand, the rental company double-charged me. I thought this was going to be a huge hassle and prepared myself for a long argument with the rental company. When I contacted customer service, I wasn’t expecting much—they might just pass the buck, I thought. But to my surprise, QEEQ's customer service was incredibly reliable. They took my issue seriously, followed up consistently, and even contacted the rental company to verify the situation. Although the process was a bit complicated, they kept me updated throughout, even during the rental company’s holiday period. In the end, the rental company confirmed the overcharge and refunded me. I felt so relieved. The whole experience, though a bit bumpy, was made much better by the professionalism and dedication of the customer service team.
