“Mom, is the car fixed yet?” my child asked over the phone. I sighed, thinking about how troublesome this accident had been. We rented a car in Christchurch, New Zealand, and unfortunately collided with a large vehicle during the trip. The other driver just drove off without leaving any contact information. While calming my child, I was wondering what to do next. Thankfully, I had purchased AXA Full Coverage insurance. I immediately contacted the rental platform, and they informed me that I could file a claim through the insurance. I started gathering the required documents, including photos of the damage and the rental agreement. Since I didn’t have the official contract at hand, I submitted the pickup slip and electronic invoice instead. I was a bit worried that the insurance might reject the claim. However, their customer service was very supportive and assured me that these documents would suffice. They even helped me with the submission process. A few days later, I received a notification from the insurance company that the claim amount had been approved, and it was even slightly higher than I expected. I felt so relieved and secure. The whole process, though a bit challenging, was handled efficiently by the platform and the insurance company. My child was overjoyed to hear that the car was fixed. Although this accident added a small hiccup to our trip, the insurance saved us from worrying about extra costs.
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