At first, I was really upset because when I picked up the car in New Zealand, the rental company double-charged me. I thought this was going to be a huge hassle and prepared myself for a long argument with the rental company. When I contacted customer service, I wasn’t expecting much—they might just pass the buck, I thought. But to my surprise, QEEQ's customer service was incredibly reliable. They took my issue seriously, followed up consistently, and even contacted the rental company to verify the situation. Although the process was a bit complicated, they kept me updated throughout, even during the rental company’s holiday period. In the end, the rental company confirmed the overcharge and refunded me. I felt so relieved. The whole experience, though a bit bumpy, was made much better by the professionalism and dedication of the customer service team.
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