This journey was truly full of twists and turns. Here's what happened: I rented a car in New Zealand, planning to drive from Christchurch to Queenstown while enjoying the beautiful scenery along the way. However, near Lake Tekapo, my car suddenly had a flat tire. I was both anxious and helpless, so I immediately contacted the rental company's roadside assistance. To my disappointment, it took them four and a half hours to arrive! This completely disrupted my schedule and forced me to stay overnight in Lake Tekapo, incurring additional accommodation costs. Originally, I had planned to reach Wanaka that day to reunite with my family, but everything got delayed. Later, I realized that the repair invoice was left in the car, making me worry that I might not be able to claim the AXA Full Coverage. However, the customer service team at QEEQ was incredibly helpful. They followed up on my issue throughout, contacted the rental company and the insurance provider, and guided me to complete the necessary paperwork. In the end, they not only helped me successfully claim the tire repair costs but also secured additional compensation for my accommodation expenses. Although the process was a bit complicated, their patience and efficiency made me feel very reassured. Despite the bumps along the way, with the help of AXA Full Coverage and QEEQ, everything was resolved smoothly in the end.
اكتشف كيف ساعدت خدمتنا عملاء آخرين
