AXA Full CoverageWhile driving in Australia, my car tire suddenly got a nail stuck in it, and I was quite panicked. I thought the repair would cost a lot, but luckily, I had purchased AXA Full Coverage through QEEQ. When returning the car, the rental company charged me AUD 100 for the repair, and I immediately contacted their support team to file a claim. Although I didn't have any photos of the damage, I provided the necessary identification and receipts. They processed the claim quickly, and the full AUD 100 was reimbursed to my account. This experience made me realize how valuable this insurance is and how much peace of mind it provides.
Price Drop ProtectorWhen I arrived at Sydney Airport to pick up my car, I suddenly remembered something. A few days ago, I received an email saying my car rental booking had been automatically rebooked due to a price drop, and the price difference was refunded to me. I hadn't even noticed the price change, but they took care of it for me. Later, I checked and saw I had saved 126 CNY. It's not a huge amount, but it was a pleasant surprise for me. As a solo traveler, every bit of savings counts. I never expected a car rental platform to offer such a thoughtful service.
AXA Full CoverageAt first, I was really frustrated. After picking up the car in Launceston, my family and I were excited to explore the beauty of Tasmania. But just two days in, a flying rock cracked the front windshield of the car. I panicked a bit, thinking this rental might cost us a lot. Then I remembered I had purchased AXA Full Coverage from QEEQ, which gave me some relief. The next step was to contact them and submit the claim documents. Initially, there was some trouble because my bank account was in Australia, but my address was in Germany, which didn’t meet the insurance company’s requirements. I thought, 'Is this going to be a big hassle?' However, their customer service guided me to update the bank details and address as per the requirements. The process was a bit complicated, but they kept following up, and finally, the compensation of EUR249.92 was successfully credited to my account. Honestly, when I saw the money come through, I felt a huge sense of relief. Although there were some bumps along the way, having such insurance coverage really gave me peace of mind.
Dedicated customer serviceThe trip didn't start smoothly. After arriving at Brisbane Airport with my family, we waited for the rental company's shuttle bus for 40 minutes. When we got to the rental office, the line was so long that it took over four hours to get the car. This was really exhausting for a family with kids. But the problems didn't stop there. The car's charging port didn't work, and we had to switch cars three times to find one that worked. Even then, the car's navigation system was unstable, so we had to rely on our phone for directions. On top of that, the rental company charged some extra fees that I had no idea about. The biggest disappointment was that the insurance at the rental office was much more expensive than what I had booked online. Faced with all these issues, I contacted their customer service. They quickly started following up on my case. Their attitude was very professional, noting every detail and constantly communicating with the rental company. In the end, they helped me get a $30 compensation. Although the amount was small, it showed their sincerity. The whole process made me feel cared for, especially during a trip that wasn't going as planned. This kind of support really mattered.
AXA Full CoverageAt first, I felt a bit frustrated with the claim process because my bank returned the payment, which made everything seem so complicated. But later, I realized how wise it was to choose AXA Full Coverage. Here's what happened: I rented a car in Melbourne and unfortunately had a small accident that caused some damage to the vehicle. Although the rental company provided some insurance, many parts like glass and tire damages were not covered. Luckily, I purchased AXA Full Coverage through QEEQ. While the claim process had some hiccups, their customer service kept following up, patiently guiding me to communicate with the bank and reapply for the payment. In the end, I received full compensation, and all the damages were covered. This experience made me very satisfied with their service, especially the comprehensive protection that gave me peace of mind during my trip.
