At first, I was really frustrated. After picking up the car in Launceston, my family and I were excited to explore the beauty of Tasmania. But just two days in, a flying rock cracked the front windshield of the car. I panicked a bit, thinking this rental might cost us a lot. Then I remembered I had purchased AXA Full Coverage from QEEQ, which gave me some relief. The next step was to contact them and submit the claim documents. Initially, there was some trouble because my bank account was in Australia, but my address was in Germany, which didn’t meet the insurance company’s requirements. I thought, 'Is this going to be a big hassle?' However, their customer service guided me to update the bank details and address as per the requirements. The process was a bit complicated, but they kept following up, and finally, the compensation of EUR249.92 was successfully credited to my account. Honestly, when I saw the money come through, I felt a huge sense of relief. Although there were some bumps along the way, having such insurance coverage really gave me peace of mind.
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