I have to say, I was really angry at that moment. I arrived on time at the Enterprise counter to pick up my car, but due to an issue with their system, my passport and driver's license were rejected. They said I couldn’t rent the car, even though all my documents were valid! I felt so helpless, and it was already late at night. I had no choice but to rent a car from Avis at a ridiculously high price. Later, I remembered I had purchased QEEQ's Worry-Free Service, so I contacted their customer service. Throughout the process, they kept following up, carefully verifying my situation, and asked me to provide all the necessary documents. In the end, they compensated me for the price difference of the new rental and even gave me some extra compensation. It made me feel that all my earlier frustration and helplessness were finally addressed. Although the experience was a bit bumpy, their service truly delivered on its promise and helped me recover my losses.
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