What is the worst thing about renting a car? For me, it's getting a vehicle that's not what I booked. I reserved a Kia K5 through QEEQ in Maui, but the car rental company handed me a Kia K4 instead. They claimed both cars were in the same category, but the K4 was obviously smaller and not the standard model I needed. Since this was a business trip, I had higher expectations for the car, and this situation was quite disappointing. The rental company suggested I wait until the next day to swap, but their office was already closed, so I had to settle for the K4 temporarily. Fortunately, I had purchased their Worry-Free Service, so I immediately contacted customer support. They quickly confirmed that the K4 was indeed a downgrade from the K5 and even calculated the price difference for me. In the end, they arranged compensation, which was quite fair. The whole process made me feel very reassured.
I was looking forward to this car rental, but I ran into an issue when picking up the car. The rental company suddenly changed their insurance policy, requiring my deductible to be under $250, even though I had confirmed earlier that $500 or less was acceptable. I had adjusted my insurance accordingly, but they still refused to accept it and insisted on extra charges. I felt stuck, so I reached out to QEEQ's customer service. They informed me that this issue could be resolved through the Worry-Free Service. They kept following up throughout the process and eventually helped me claim compensation, refunding part of the charges. It made me feel my rights were protected. Although it was a bit of a hassle, the problem was resolved in the end.
Have you ever found an unexplained charge on your rental bill? That happened to me in Boston when I rented a Toyota RAV4 through QEEQ. At pick-up, the counter agent handed me a sheet with codes and directed me to the garage. In the garage, the attendant didn’t explain anything and just pointed to two identical Mazda CX-90s, one black and one white. I chose the black one. Later, the rental agreement I received by email showed a ‘Select and Go Upgrade’ charge. We never discussed or agreed to any upgrade. Even worse, the charge was $7 per day, totaling $49 for the week. Thankfully, I had purchased their Worry-Free Service. After contacting customer service, they quickly stepped in, resolved the issue, and arranged a refund for the unwarranted charge. This experience showed me how reliable and professional their service is.
It started off really badly. I went to pick up the car in Puerto Escondido, Mexico, with my kids, only to be told that the reservation wasn’t paid. They charged me again, and the amount was different. I was super frustrated because I booked and paid through the platform. Later, I contacted customer support, and they said I had Worry-Free Service, which allowed me to claim compensation. They quickly followed up, contacted the car rental company, and confirmed the situation. In the end, they arranged a refund. Though the amount had a slight difference, at least it was resolved. With my kids fussing around, I didn’t have time to argue further. At least the issue got sorted.
It was a fresh morning when I arrived in San Francisco, but my mood wasn’t as great. I had a car booked for 9 AM, but when I got to the counter, I was told there were no cars available. I was stunned, especially since my schedule was tight and I had everything planned out. The staff said the only option was to wait until 10:30 for a smaller car. I wasn’t happy, but I had no choice but to accept it. When I finally got the car, it was in decent condition, though not the model I originally booked. At least it was drivable. The trip itself went fine, but when returning the car, another issue popped up. The staff insisted on charging me an extra $15.74 for a vehicle license fee, claiming it was never paid through the booking platform. I tried to explain, but they wouldn’t budge, so I had to pay.
Afterward, I reached out to QEEQ’s customer service and explained the situation. They quickly followed up on my case and asked for some proof. I sent over my receipts and payment records, and they confirmed that the fee was indeed included in my booking. Not long after, they refunded the money to me. This “Worry-Free Service” really gave me peace of mind. When unexpected issues arise during a trip, it’s reassuring to have someone take care of it for you.
