When I arrived at the rental counter in Miami, they told me there were no cars available. I waited for about 90 minutes and finally got a small Kia SUV, which was far from the model I had booked. To make things worse, the car had suspension issues during my trip. I contacted the rental company, and they asked me to return to the shop to exchange the car, but I was already on the other side of Florida, so it was impossible. Later, I used QEEQ's Worry-Free Service to request compensation. They handled my case quickly and refunded part of the cost. While the experience was a bit stressful, I was relieved that they kept their promise.
I have to say, I was really angry at that moment. I arrived on time at the Enterprise counter to pick up my car, but due to an issue with their system, my passport and driver's license were rejected. They said I couldn’t rent the car, even though all my documents were valid! I felt so helpless, and it was already late at night. I had no choice but to rent a car from Avis at a ridiculously high price. Later, I remembered I had purchased QEEQ's Worry-Free Service, so I contacted their customer service. Throughout the process, they kept following up, carefully verifying my situation, and asked me to provide all the necessary documents. In the end, they compensated me for the price difference of the new rental and even gave me some extra compensation. It made me feel that all my earlier frustration and helplessness were finally addressed. Although the experience was a bit bumpy, their service truly delivered on its promise and helped me recover my losses.
When I went to pick up the car, the counter staff told me my booking did not include any insurance. I was shocked because I clearly booked with the Worry-Free Service. In the end, I had to buy their full insurance at the counter, which was very expensive. This made me feel uneasy and question the information they provided. I immediately contacted their customer support, explained the situation, and provided all the evidence. Over the next few days, they kept following up on my issue and verified it with the car rental company. Finally, they confirmed my Worry-Free Service was valid and refunded the extra charges. This was a huge relief, and I felt very satisfied. Their efficiency and responsibility made me feel well taken care of.
When I booked a car as a gift for my friend, I thought everything would go smoothly. But when she arrived to pick it up, she was told she couldn’t get it at the original price. She ended up getting the same car but had to pay a much higher fare. I was really frustrated. Luckily, I had purchased the Worry-Free Service. I contacted their customer support and explained the situation. They listened carefully and started investigating right away. In the end, they confirmed the issue and helped me get a refund. Although the process made me a bit nervous, their service gave me peace of mind. The Worry-Free Service really saved me a lot of trouble.
I was standing in the parking lot at Guadalajara Airport in Mexico, looking at the car in front of me with mixed feelings. The Hyundai Elantra didn’t seem quite right. There were scratches on the body, and the seats inside looked a bit dirty. When I tried to start the engine, it made a strange noise, which didn’t feel normal. The car rental staff said the car was fine to drive, but I still felt uneasy. It was my first time renting a car abroad, and encountering this situation made me nervous. I thought to myself, “Good thing I chose QEEQ’s Worry-Free Service, or I wouldn’t know what to do.”
I immediately contacted their customer service and explained the situation. They listened carefully and assured me they would handle it. They asked me to provide some photos and details, so I took pictures of the car’s exterior and interior and sent them over. What happened next really surprised me. They not only contacted the car rental company to coordinate but also told me that if the rental company couldn’t provide a solution, they would compensate me directly.
In the end, the car rental company didn’t offer a better vehicle. I didn’t want to waste more time waiting, so I reluctantly used the car for the day’s trip. After returning the car, I noticed they had charged me an unexplained fee. I contacted their customer service again, and they assured me the fee was unreasonable and said they would help me claim compensation. I felt a huge relief and knew I had made the right choice with this service.
A few days later, I received the compensation, which fully covered the extra fee. I was really grateful for their help. Although the process had some hiccups, the final result made me very satisfied. The Worry-Free Service truly gave me peace of mind during my trip abroad.
During my trip to Sydney, something unexpected happened. I had booked a Toyota Kluger through QEEQ, expecting its comfort and spaciousness. However, when I arrived at the counter, the staff told me that the model was unavailable. The only option was a Toyota Prado, and if I wanted a more suitable car for my family, I had to pay extra to upgrade to a Kia Carnival.
This put me in a difficult situation. The Toyota Prado is an off-road vehicle with a higher body and a bumpy ride. One of my family members is prone to motion sickness, and I specifically chose the Toyota Kluger to avoid this issue. Left with no choice, I paid the additional AUD 25 upgrade fee and went with the Kia Carnival.
The whole process took about an hour, from understanding the limited options to finally deciding to upgrade. It was a significant disruption to our schedule. Moreover, the upgrade not only cost me extra but also meant higher fuel expenses since the Kia Carnival runs on diesel.
Fortunately, I had purchased QEEQ's Worry-Free Service. When I reported the issue, their team quickly followed up. I provided the rental agreement and payment screenshots, and they soon confirmed the problem and assured me that compensation would be arranged. I felt very valued, and this gave me great confidence in their service.
Although the experience had its challenges, QEEQ's Worry-Free Service ensured that I didn’t suffer any losses in the end. Their efficiency and fairness left me very satisfied. Perhaps unexpected things can happen during a trip, but with their support, I feel more secure exploring the world.
