Dedicated customer serviceWhen I think about this car rental experience, the first thing that comes to mind is the scene at the return counter. Holding my child in my arms, I was trying to calm them while arguing with the staff. The car rental company told me they did not recognize the AXA Full Coverage insurance I purchased through QEEQ and insisted I buy their additional insurance. I felt so frustrated because this expense was completely unnecessary. Left with no choice, I paid the extra cost but was determined to seek justice. After returning the car, I immediately contacted QEEQ's customer service to explain the situation. Their service representative was very patient, asked detailed questions, and assured me they would follow up throughout the process. Over the next few days, I received regular update emails from them about the progress of my claim. They not only contacted the insurance company but also had multiple discussions with the car rental company and even helped me analyze all the fee details. Although the waiting period was a bit nerve-wracking, their professionalism and diligence made me feel reassured. In the end, they successfully canceled the AXA insurance and refunded the additional insurance fees I had been forced to pay. This experience has deepened my trust in QEEQ's service; their customer support truly made me feel cared for.
AXA Full CoverageMy car rental experience in Cancun started smoothly until one day I accidentally scratched the side of the car while reversing in a parking lot. There was a noticeable scratch on the door, and I felt a bit panicked, thinking this might be troublesome. Thankfully, I had purchased AXA Full Coverage when booking. Although I was still slightly worried, I believed the insurance would help. I immediately contacted them, and the customer service guided me through the process of submitting required documents like damage photos and payment records. There were some minor issues, like mismatched bank information, but they kept following up. Eventually, the insurance company confirmed the damage amount and reimbursed me $156.77. While the process wasn't super fast, the patience and professionalism of the customer service made me feel reassured. Getting the compensation successfully left me with a great impression of the service.
Dedicated customer serviceI was really upset at first. Shortly after picking up the car, I noticed two charges on my credit card—one for CAD 435.47 and another for CAD 318.89. I had no idea who charged me or why. Traveling with kids is already exhausting, and this situation almost broke me. I quickly reached out to their customer service, expecting it to take forever to sort things out. Surprisingly, the support team was incredibly patient. They listened carefully to my issue and asked me to provide screenshots of the charges. From there, they kept following up and worked with the car rental company to verify the details. Although the process was a bit complicated, I could feel they were genuinely trying to resolve the issue. In the end, they informed me of a CAD 68.92 compensation. While it wasn’t the full amount, it still made me feel that my issue was taken seriously. Throughout the whole experience, I truly appreciated their professionalism and efficiency, especially when I was already overwhelmed.
AXA Full CoverageI chose AXA Full Coverage insurance on QEEQ when renting a car because it covered almost every possible damage, which made me feel secure. Little did I know, this insurance would truly save me. I picked up the car in Cancun, and everything seemed fine, but during the trip, I accidentally got a small scratch on the car. I panicked, thinking this would cost me a lot. When returning the car, the rental company charged a fee for the repair, so I immediately contacted their customer service and submitted the necessary documents and photos. The customer service assured me not to worry and that they would handle the claim. The process was a bit complicated, requiring some documents, but they kept following up and reminded me of what to do. In the end, the insurance payout was successful, and the deducted fee was fully reimbursed. I felt so relieved and realized choosing this insurance was a very wise decision.
One-Dollar FreezeHave you ever tried booking a car with just 1 dollar? When I first saw the One-Dollar Freeze service on QEEQ, my first thought was: Is this real? I needed to rent a car in Querétaro, Mexico, for my business trip, and my budget was already tight, so this service sounded amazing. I decided to give it a try. The whole booking process was super smooth. I only paid 1 dollar upfront, and the rest was automatically charged before the rental started, with no interest at all! It felt so flexible, and I didn’t have to worry about my credit card limit. On the pick-up day, I got the car at Querétaro Airport without any issues, and everything went perfectly. I’m really happy with this experience, especially because this payment option made things so much easier for me.
AXA Full CoverageOn the second day after picking up the car in San José del Cabo, Mexico, I found a hole in the tire, and it was undrivable. I panicked a bit because I wasn’t sure if I’d have to pay for the repair myself. Luckily, I had purchased AXA Full Coverage from QEEQ beforehand, which gave me some peace of mind. I contacted their customer service right away and explained the situation. They told me to take some photos and provide the rental contract, and they would help submit it to the insurance company. Over the next few days, they kept following up, and eventually, the insurance company approved a reimbursement of 2920 CNY for the repair. The process had a few small bumps, but they were really professional and made me feel well taken care of. Without this insurance, my travel budget would have been blown.
