Dedicated customer serviceArriving in Cancun, the sun was shining, and the air carried a hint of sea salt, filling me with excitement for the trip. But at the car rental counter, there was an issue. The staff told me the third-party liability insurance (TPL) included in my booking wasn't valid. I felt lost and unsure about what to do. Then I reached out to their customer support, and to my surprise, they kept following up on my case. Every time I had a question or needed an update, they patiently responded and even proactively negotiated with the rental company. Although the process took some time, their attitude made me feel valued. In the end, the issue was resolved. Despite the initial hiccup, their service truly left a lasting impression on me.
Dedicated customer serviceI initially thought this car rental would go smoothly, but I was surprised to be asked to pay extra for an upgrade and insurance at the counter—none of which I had agreed to. What puzzled me even more was that I had already purchased AXA insurance through QEEQ, so I shouldn’t have been charged for these extras. I felt uneasy but calmly reached out to their customer service. They responded quickly, assured me they’d follow up, and kept me updated throughout the process. Despite the rental company’s initial uncooperativeness, they didn’t give up and continued to fight for my rights. In the end, they successfully resolved the issue, which gave me great peace of mind. This experience showed me their professionalism and dedication. Although the process had some bumps, their service made me feel genuinely cared for.
Worry-Free ServiceIt started off really badly. I went to pick up the car in Puerto Escondido, Mexico, with my kids, only to be told that the reservation wasn’t paid. They charged me again, and the amount was different. I was super frustrated because I booked and paid through the platform. Later, I contacted customer support, and they said I had Worry-Free Service, which allowed me to claim compensation. They quickly followed up, contacted the car rental company, and confirmed the situation. In the end, they arranged a refund. Though the amount had a slight difference, at least it was resolved. With my kids fussing around, I didn’t have time to argue further. At least the issue got sorted.
AXA Full CoverageThat night, we had just returned to our hotel in Cancun from a local attraction. When parking the car, I noticed a noticeable scratch under the car door. The kids were already asleep, and I didn’t want to wake them up, but I was a bit panicked. The next morning, I contacted the rental company, and they asked for photos and a damage report. Luckily, I had chosen the AXA Full Coverage insurance on QEEQ, which gave me some peace of mind. I submitted all the required documents, and the platform's customer service assured me they would handle the claim. Although it took some time, they eventually informed me that the claim was successfully resolved. The whole process had a few hiccups, but thankfully, it all worked out. This insurance really saved the day.
Dedicated customer serviceWhen I think about this car rental experience, the first thing that comes to mind is the scene at the return counter. Holding my child in my arms, I was trying to calm them while arguing with the staff. The car rental company told me they did not recognize the AXA Full Coverage insurance I purchased through QEEQ and insisted I buy their additional insurance. I felt so frustrated because this expense was completely unnecessary. Left with no choice, I paid the extra cost but was determined to seek justice. After returning the car, I immediately contacted QEEQ's customer service to explain the situation. Their service representative was very patient, asked detailed questions, and assured me they would follow up throughout the process. Over the next few days, I received regular update emails from them about the progress of my claim. They not only contacted the insurance company but also had multiple discussions with the car rental company and even helped me analyze all the fee details. Although the waiting period was a bit nerve-wracking, their professionalism and diligence made me feel reassured. In the end, they successfully canceled the AXA insurance and refunded the additional insurance fees I had been forced to pay. This experience has deepened my trust in QEEQ's service; their customer support truly made me feel cared for.
AXA Full CoverageMy car rental experience in Cancun started smoothly until one day I accidentally scratched the side of the car while reversing in a parking lot. There was a noticeable scratch on the door, and I felt a bit panicked, thinking this might be troublesome. Thankfully, I had purchased AXA Full Coverage when booking. Although I was still slightly worried, I believed the insurance would help. I immediately contacted them, and the customer service guided me through the process of submitting required documents like damage photos and payment records. There were some minor issues, like mismatched bank information, but they kept following up. Eventually, the insurance company confirmed the damage amount and reimbursed me $156.77. While the process wasn't super fast, the patience and professionalism of the customer service made me feel reassured. Getting the compensation successfully left me with a great impression of the service.
