I initially thought this car rental would go smoothly, but I was surprised to be asked to pay extra for an upgrade and insurance at the counter—none of which I had agreed to. What puzzled me even more was that I had already purchased AXA insurance through QEEQ, so I shouldn’t have been charged for these extras. I felt uneasy but calmly reached out to their customer service. They responded quickly, assured me they’d follow up, and kept me updated throughout the process. Despite the rental company’s initial uncooperativeness, they didn’t give up and continued to fight for my rights. In the end, they successfully resolved the issue, which gave me great peace of mind. This experience showed me their professionalism and dedication. Although the process had some bumps, their service made me feel genuinely cared for.
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