When I think about this car rental experience, the first thing that comes to mind is the scene at the return counter. Holding my child in my arms, I was trying to calm them while arguing with the staff. The car rental company told me they did not recognize the AXA Full Coverage insurance I purchased through QEEQ and insisted I buy their additional insurance. I felt so frustrated because this expense was completely unnecessary. Left with no choice, I paid the extra cost but was determined to seek justice. After returning the car, I immediately contacted QEEQ's customer service to explain the situation. Their service representative was very patient, asked detailed questions, and assured me they would follow up throughout the process. Over the next few days, I received regular update emails from them about the progress of my claim. They not only contacted the insurance company but also had multiple discussions with the car rental company and even helped me analyze all the fee details. Although the waiting period was a bit nerve-wracking, their professionalism and diligence made me feel reassured. In the end, they successfully canceled the AXA insurance and refunded the additional insurance fees I had been forced to pay. This experience has deepened my trust in QEEQ's service; their customer support truly made me feel cared for.
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