My car rental experience in Cancun started smoothly until one day I accidentally scratched the side of the car while reversing in a parking lot. There was a noticeable scratch on the door, and I felt a bit panicked, thinking this might be troublesome. Thankfully, I had purchased AXA Full Coverage when booking. Although I was still slightly worried, I believed the insurance would help. I immediately contacted them, and the customer service guided me through the process of submitting required documents like damage photos and payment records. There were some minor issues, like mismatched bank information, but they kept following up. Eventually, the insurance company confirmed the damage amount and reimbursed me $156.77. While the process wasn't super fast, the patience and professionalism of the customer service made me feel reassured. Getting the compensation successfully left me with a great impression of the service.
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