Arriving in Cancun, the sun was shining, and the air carried a hint of sea salt, filling me with excitement for the trip. But at the car rental counter, there was an issue. The staff told me the third-party liability insurance (TPL) included in my booking wasn't valid. I felt lost and unsure about what to do. Then I reached out to their customer support, and to my surprise, they kept following up on my case. Every time I had a question or needed an update, they patiently responded and even proactively negotiated with the rental company. Although the process took some time, their attitude made me feel valued. In the end, the issue was resolved. Despite the initial hiccup, their service truly left a lasting impression on me.
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