On the day I picked up my car, standing at the sunny Los Angeles airport counter, I was looking forward to a perfect trip. However, when I received the keys, I noticed an unexpected upgrade fee of $399 on the contract, which I had never requested. This left me confused and uneasy. I immediately contacted the platform's customer service, and their dedicated support team quickly responded to my concern. They explained that this fee could only be addressed after returning the car, but assured me they would keep following up with the car rental company. Throughout my rental period, I still felt a bit worried, unsure if this issue would be resolved, but their timely email updates kept me informed and reassured. After returning the car, the customer service team continued to negotiate with the rental company and eventually secured a refund for me. While the process took some time, their patience and professionalism deeply impressed me. This experience left me with a very positive impression of their service.
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