The moment the car got scratched, my heart sank. I was reversing out of a parking spot and didn’t notice the wall nearby, leaving a noticeable scratch on the car. I panicked because I knew repair costs could be high. Fortunately, I had chosen the AXA Full Coverage insurance through QEEQ. Back at the hotel, I immediately contacted their customer service to explain the situation. They asked me to provide some necessary documents, like the rental contract and the damage invoice. After submitting these, they quickly started processing my claim. A few days later, I was notified that the claim was approved, and the compensation amount was EUR 246.77. Finally, the money was smoothly transferred to my account. This experience made me realize how worthwhile it was to choose this insurance; otherwise, I would have had to bear the costs myself.
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