Have you ever been told about car damage after returning it? That’s exactly what happened to me. My family went to the US for summer vacation, rented a car in Orlando, and returned it at Port Canaveral. Before returning, I carefully checked the car and found no issues. But a few days later, I received an email saying there was a scratch on the car before I returned it. I was shocked because the scratch was already there when I picked up the car. I immediately contacted their customer service to explain the situation. They responded quickly, saying they would verify with the rental company and assist with my claim. I sent the photos I took during pickup, and the customer service kept me updated throughout the process. Finally, the rental company confirmed that the scratch was indeed pre-existing, and I wasn’t charged. This experience made me feel truly supported with their help.
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