“Will I really get this money back?” I was genuinely worried. Here’s what happened: I rented a car in Copenhagen, Denmark, and while the trip went smoothly, the car rental company mentioned some damage when I returned the vehicle, requiring a repair fee. Even though I had purchased AXA Full Coverage from QEEQ, I couldn’t help but feel uneasy. Then the car rental company took forever to send the invoice, leaving me waiting. I reached out to their customer service multiple times, feeling a bit frustrated, but they were always patient and reassuring, even helping me follow up with the rental company. Finally, in late September, I received the invoice and payment proof from the car rental company and forwarded it to them immediately. To my surprise, the claim process was much smoother than I expected. They quickly processed it, and the full AUD 1754 was reimbursed to my account. I was so relieved. This experience made me feel their service is truly reliable.
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