Denmark

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John FermDenmark

That day in the streets of Copenhagen, I noticed a long scratch on my rental Hyundai Bayon. My heart sank immediately. Being in a foreign country, I worried about the potentially high repair costs. Moreover, it wasn’t even my fault, and I had no idea where to start. Luckily, I had purchased AXA Full Coverage insurance through QEEQ. I quickly reached out to their customer service. They patiently explained the required documents, such as the rental agreement and damage receipt. Although I was initially worried about the complexity of the claim process, they followed up with my case consistently and even communicated with the insurance company on my behalf. A few days later, I received the compensation. After some deductions, most of the amount was reimbursed. I felt so relieved, and it made me realize how crucial it is to choose comprehensive insurance.

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Duncan PalinskiDenmark

“Will I really get this money back?” I was genuinely worried. Here’s what happened: I rented a car in Copenhagen, Denmark, and while the trip went smoothly, the car rental company mentioned some damage when I returned the vehicle, requiring a repair fee. Even though I had purchased AXA Full Coverage from QEEQ, I couldn’t help but feel uneasy. Then the car rental company took forever to send the invoice, leaving me waiting. I reached out to their customer service multiple times, feeling a bit frustrated, but they were always patient and reassuring, even helping me follow up with the rental company. Finally, in late September, I received the invoice and payment proof from the car rental company and forwarded it to them immediately. To my surprise, the claim process was much smoother than I expected. They quickly processed it, and the full AUD 1754 was reimbursed to my account. I was so relieved. This experience made me feel their service is truly reliable.

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Angelo NguyenDenmark

“Are you sure all these charges are related to the damage?” That was the question I asked customer service the most during my claim process. Here’s what happened: In June, I rented a Fiat 500 in Copenhagen, Denmark. The pick-up and return were smooth, but a few days later, I received a charge of 1715.20 DKK for vehicle damage. Since I had purchased AXA Full Coverage, I decided to file a claim. However, the invoice included some confusing fees, like a 375 DKK administration fee and a 327 DKK downtime fee, which puzzled me. Throughout the process, their customer service helped verify the origin of these charges. It was eventually confirmed that the 375 DKK was indeed a damage administration fee, but the 327 DKK downtime fee was never actually deducted. I submitted the necessary documents, and the claim amount was 2090.2 DKK. Although the process was a bit complicated, their patience and professionalism made me feel reassured. In the end, I successfully received the reimbursement, and AXA Full Coverage truly gave me peace of mind.