Arriving at Copenhagen Airport, I was excited to start my trip, but I ran into an issue at the car rental counter. They offered me a Citroen C3 Aircross, which I felt wasn't the car group I booked. After some discussion, I decided to upgrade the car but had to pay extra, which left me a bit disappointed. I reached out to QEEQ's customer service and explained my situation. They were very patient, listened carefully, and promised to resolve the issue quickly. Throughout the process, I felt genuinely cared for. Eventually, they kept following up and managed to secure a partial refund for me. Although it took a little time, the issue was thoroughly resolved.
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