That day, I stood at the car rental office in Vancouver, feeling uneasy. The car had a minor accident during my rental period. Although it wasn’t a major collision, I was worried about the potential repair costs. When returning the car, the rental staff mentioned that repairs were needed but didn’t provide detailed repair documents or the deductible amount. This left me a bit anxious. Luckily, I had opted for AXA Full Coverage through QEEQ. This insurance not only covered vehicle damages but also included parts like glass and tires that typical rental insurances don’t cover. So, I immediately contacted their support team and filed a claim. Initially, the rental company failed to provide the necessary repair documents, which delayed the process. However, their customer service kept following up and pushing the rental company. In the end, even though the rental company couldn’t provide all the required files, they still processed my claim under the policy and reimbursed me in full. I felt so relieved. This kind of service gave me peace of mind, especially when traveling abroad.
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