At Manchester Airport, my kids were fussing about food, and I stood at the rental counter, listening to the staff explain that I needed to pay extra insurance to pick up the car. I was confused—hadn't I already purchased insurance? The staff explained that the car's high value meant the existing coverage wasn't sufficient. I thought to myself, seriously? After a long journey with kids, now this? I reached out to their customer service and explained the situation. They were very patient, listened carefully, and immediately verified the details before offering a solution. They told me I could claim part of the extra insurance cost through the Worry-Free Service and guided me step by step to submit the required documents. Although I had to provide additional payment records, their consistent follow-ups made me feel reassured. Every time I had a question and emailed them, I always got a prompt response. In the end, I received the reimbursement, which, although not the full amount, significantly eased the burden. Throughout the process, the sense of being genuinely cared for left a lasting impression.
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