I rented a Volkswagen Polo in London. The car itself was great to drive, but unfortunately, I accidentally scraped the wheel while parking. I was quite worried because I had heard that repair costs could be expensive. When returning the car, the rental company confirmed the damage and informed me that I needed to pay £270 for repairs. Although I had purchased AXA Full Coverage through QEEQ, I was still a bit concerned about whether the claim process would be complicated. Once I got home, I immediately contacted their customer service and submitted the damage invoice, rental agreement, and credit card charge screenshot. They informed me that I also needed to provide my driving license, passport, and bank account details. I quickly submitted all the required documents, and to my surprise, they processed the claim very quickly. A few days later, the £270 reimbursement was directly credited to my account. The whole process was much smoother than I had expected. Despite this little mishap, having this insurance really gave me peace of mind.
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