At first, I was really worried. The day before returning the car in Chitose, Japan, I accidentally scratched the door against a pillar in the parking lot. There was a noticeable scratch on the door, and the only thought in my head was: I’m doomed, this is going to cost me a lot. Sure enough, the car rental staff confirmed the damage during the inspection and told me I had to pay $547.53, including the deductible and loss of use fee. Although I had purchased AXA Full Coverage, I couldn’t help but worry if the claim process would be troublesome. Later, I contacted their customer service and submitted all the required documents, including the receipt, payment screenshot, and photos of the damage. The process made me a bit nervous, but it wasn’t as complicated as I imagined. They verified my documents quickly and informed me that the claim amount had been approved. In the end, I received $547.53 in compensation, and the issue was resolved smoothly. Looking back, I’m really grateful I chose this insurance. Otherwise, this fee could have been a huge burden for me.
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