During our trip in New Zealand, my family rented a 12-seater Mercedes Sprinter, planning to drive from Queenstown to Christchurch. On the way, a small accident happened, and the car window glass broke. I was really worried because traveling with kids and handling such issues can be stressful. The car rental company initially charged us 1020 NZD for the damage but later found out it wasn't our fault and agreed to refund. Still, I decided to file a claim through AXA Full Coverage. The customer service team was very patient and guided me to provide the contract and related documents. Although the initial invoice from the car rental company was unclear, everything was sorted out in the end. Around late July, I received the claim amount of 615 USD, which made me feel very relieved. AXA Full Coverage not only covered car damage but also details like glass, which was really thoughtful.
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