During my trip to Sydney, something unexpected happened. I had booked a Toyota Kluger through QEEQ, expecting its comfort and spaciousness. However, when I arrived at the counter, the staff told me that the model was unavailable. The only option was a Toyota Prado, and if I wanted a more suitable car for my family, I had to pay extra to upgrade to a Kia Carnival. This put me in a difficult situation. The Toyota Prado is an off-road vehicle with a higher body and a bumpy ride. One of my family members is prone to motion sickness, and I specifically chose the Toyota Kluger to avoid this issue. Left with no choice, I paid the additional AUD 25 upgrade fee and went with the Kia Carnival. The whole process took about an hour, from understanding the limited options to finally deciding to upgrade. It was a significant disruption to our schedule. Moreover, the upgrade not only cost me extra but also meant higher fuel expenses since the Kia Carnival runs on diesel. Fortunately, I had purchased QEEQ's Worry-Free Service. When I reported the issue, their team quickly followed up. I provided the rental agreement and payment screenshots, and they soon confirmed the problem and assured me that compensation would be arranged. I felt very valued, and this gave me great confidence in their service. Although the experience had its challenges, QEEQ's Worry-Free Service ensured that I didn’t suffer any losses in the end. Their efficiency and fairness left me very satisfied. Perhaps unexpected things can happen during a trip, but with their support, I feel more secure exploring the world.
اكتشف كيف ساعدت خدمتنا عملاء آخرين
