When I went to pick up the car, the counter staff told me my booking did not include any insurance. I was shocked because I clearly booked with the Worry-Free Service. In the end, I had to buy their full insurance at the counter, which was very expensive. This made me feel uneasy and question the information they provided. I immediately contacted their customer support, explained the situation, and provided all the evidence. Over the next few days, they kept following up on my issue and verified it with the car rental company. Finally, they confirmed my Worry-Free Service was valid and refunded the extra charges. This was a huge relief, and I felt very satisfied. Their efficiency and responsibility made me feel well taken care of.
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