Have you ever faced a situation where you expected a high-quality car but ended up with something completely different? That’s what happened to me in Germany. I booked a Volvo XC60, but when I picked up the car, they gave me a 2023 Mitsubishi Eclipse Cross instead. While the car looked fairly new, its navigation system couldn’t switch to Japanese, it had no lane-keeping feature, felt unstable on highways, and consumed a lot of fuel. As a father traveling with kids, I felt really helpless about these issues. At that moment, one question kept running through my mind: Will they help me solve this? To my surprise, QEEQ’s customer service team was incredibly supportive. They patiently listened to my feedback and kept communicating with the car rental company. I could feel their effort because every time I had questions, they responded promptly with updates. In the end, they managed to get me a refund of 41.7 EUR. While it wasn’t a huge amount, it made me feel that my concerns were taken seriously and helped me move on from this experience.
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