Dedicated customer serviceAt first, I was really upset. When I returned the car, I had clearly filled the tank and even asked the counter staff, who confirmed it was full. But later, I found nearly €2300 fuel charges on my bill, which seemed completely unreasonable. I immediately contacted their customer service. The representative was very polite, listened to my explanation patiently, and asked me to provide fuel receipts. Although I only had three receipts on hand, they still helped me file a claim with the rental company.
Throughout the process, the customer service team kept following up. Every few days, they updated me on the progress. They also reminded me to provide receipts closer to the return time, but I couldn’t get more evidence due to time constraints. Even so, they continued to fight for me and communicated with the rental company for a long time.
After about a month, they informed me that the claim was successful and the rental company agreed to refund the fuel charges. I remember feeling so happy at that moment, thinking all my efforts had paid off. A few days later, I did receive the refund, and all my frustration just vanished.
The whole experience made me feel their service was truly attentive. No matter how complicated the issue was, they tried their best to resolve it. Although it took some time, the final outcome left me very satisfied.
Price Drop ProtectorI was genuinely surprised! A few days ago, I booked a Volkswagen Golf on QEEQ for my trip in Düsseldorf. This morning, I suddenly received an email saying the price of my booking had dropped, and they had already rebooked it for me and refunded the difference. I didn’t expect such a service at all—it felt like free money! I even told my friend, “This is so thoughtful, I didn’t do anything, and I saved money!” I’m truly grateful for their Price Drop Protector service, which saved me from overspending.
Dedicated customer serviceHonestly, I was extremely disappointed at the beginning of this car rental experience. On July 28th, I went to pick up my car from Enterprise, only to be told there were no cars available! I was really anxious at that moment, traveling alone with a tight schedule. I had no choice but to rent another car from Europcar, which cost me an extra 187 euros and forced me to change my plans. At that point, I felt like giving up, but then I contacted QEEQ, and their customer service quickly stepped in. At first, I doubted if they could resolve the issue, but they were incredibly patient, listened to my story, and reassured me that they would do their best to secure a refund and compensation for the price difference. Over the next few weeks, they kept communicating with the car rental company and updated me on every progress. Although the process took some time, I could feel that they were putting in their best effort. In the end, they managed to get me a refund of 155.13 euros. While a small portion couldn't be recovered, I was already very satisfied. What touched me even more was how they proactively explained every detail of the refund, making me feel genuinely cared for. Although the experience started off terribly, QEEQ's customer service made me feel valued. I would still choose them for my future rentals.
Dedicated customer serviceAt first, I was really upset. When I arrived in Düsseldorf to pick up my car, the automatic vehicle I had booked was replaced with a manual one. I can't drive manual at all, and I thought my trip was ruined. But I contacted their customer service immediately, and to my surprise, they responded very quickly. Even though the car rental company initially denied the issue, the support team kept following up and managed to secure a refund for the downgrade. A few weeks later, they informed me that the rental company had refunded $239.14. It made me feel taken care of and somewhat compensated for the trouble. Although the process took a while, having such dedicated service really put me at ease.
Price Drop ProtectorWhen I booked a car in Cologne, Germany through QEEQ, I didn’t expect to have such a “surprise” later. At first, I was happy with the Volkswagen Passat Estate I chose—automatic, spacious, and perfect for my needs. So, I placed the order right away. A few days later, I got a notification saying that due to a price drop, they rebooked the same car for me and refunded 13.10 EUR! I was a bit shocked, like, “Really?” I even checked online and saw that the price had indeed dropped, and their Price Drop Protector service had automatically saved me money. I didn’t do anything extra, and I just “earned” some money. It felt amazing!
Dedicated customer serviceHave you ever faced a situation where you expected a high-quality car but ended up with something completely different? That’s what happened to me in Germany. I booked a Volvo XC60, but when I picked up the car, they gave me a 2023 Mitsubishi Eclipse Cross instead. While the car looked fairly new, its navigation system couldn’t switch to Japanese, it had no lane-keeping feature, felt unstable on highways, and consumed a lot of fuel. As a father traveling with kids, I felt really helpless about these issues. At that moment, one question kept running through my mind: Will they help me solve this?
To my surprise, QEEQ’s customer service team was incredibly supportive. They patiently listened to my feedback and kept communicating with the car rental company. I could feel their effort because every time I had questions, they responded promptly with updates. In the end, they managed to get me a refund of 41.7 EUR. While it wasn’t a huge amount, it made me feel that my concerns were taken seriously and helped me move on from this experience.
