At first, I was really upset. When I returned the car, I had clearly filled the tank and even asked the counter staff, who confirmed it was full. But later, I found nearly €2300 fuel charges on my bill, which seemed completely unreasonable. I immediately contacted their customer service. The representative was very polite, listened to my explanation patiently, and asked me to provide fuel receipts. Although I only had three receipts on hand, they still helped me file a claim with the rental company. Throughout the process, the customer service team kept following up. Every few days, they updated me on the progress. They also reminded me to provide receipts closer to the return time, but I couldn’t get more evidence due to time constraints. Even so, they continued to fight for me and communicated with the rental company for a long time. After about a month, they informed me that the claim was successful and the rental company agreed to refund the fuel charges. I remember feeling so happy at that moment, thinking all my efforts had paid off. A few days later, I did receive the refund, and all my frustration just vanished. The whole experience made me feel their service was truly attentive. No matter how complicated the issue was, they tried their best to resolve it. Although it took some time, the final outcome left me very satisfied.
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