On the second day after picking up the car in San José del Cabo, Mexico, I found a hole in the tire, and it was undrivable. I panicked a bit because I wasn’t sure if I’d have to pay for the repair myself. Luckily, I had purchased AXA Full Coverage from QEEQ beforehand, which gave me some peace of mind. I contacted their customer service right away and explained the situation. They told me to take some photos and provide the rental contract, and they would help submit it to the insurance company. Over the next few days, they kept following up, and eventually, the insurance company approved a reimbursement of 2920 CNY for the repair. The process had a few small bumps, but they were really professional and made me feel well taken care of. Without this insurance, my travel budget would have been blown.
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