I was really upset at first. Shortly after picking up the car, I noticed two charges on my credit card—one for CAD 435.47 and another for CAD 318.89. I had no idea who charged me or why. Traveling with kids is already exhausting, and this situation almost broke me. I quickly reached out to their customer service, expecting it to take forever to sort things out. Surprisingly, the support team was incredibly patient. They listened carefully to my issue and asked me to provide screenshots of the charges. From there, they kept following up and worked with the car rental company to verify the details. Although the process was a bit complicated, I could feel they were genuinely trying to resolve the issue. In the end, they informed me of a CAD 68.92 compensation. While it wasn’t the full amount, it still made me feel that my issue was taken seriously. Throughout the whole experience, I truly appreciated their professionalism and efficiency, especially when I was already overwhelmed.
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