Can you imagine how it feels when your rental car gets stolen? That’s exactly what happened to me in Christchurch, New Zealand. On August 8th, I rented a Toyota Aqua from Yes Rentals, excited for my trip. But on the morning of August 10th, I found the car missing. I panicked, thinking, "What now? Who’s going to handle this?" I immediately contacted the rental company, who advised me to file a police report and provided further instructions. Then I remembered I had purchased AXA Full Coverage through QEEQ. Hoping for the best, I reached out to their support team and explained the situation. They reassured me that the insurance would cover the theft and guided me through submitting the necessary documents. Over the next few days, I waited anxiously for updates. The support team kept me informed, letting me know that the car had been found but required evaluation at a repair shop. I felt relieved yet slightly worried about how the claim process would go. Thankfully, their service was incredibly professional, and everything was straightforward. In the end, the insurance company verified all the documents and processed the claim quickly. I never imagined the claim process could be this smooth. Although the car theft was a distressing experience, AXA Full Coverage ensured my losses were fully covered.
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