“Your claim has been processed!” Hearing this news, I finally felt relieved. Looking back at my days in Tokyo, my emotions were like a roller coaster. On August 22, I picked up a Toyota Voxy in Tokyo and started my solo journey. The car was new and smooth to drive, but on August 24, I accidentally scratched the door against a pillar while parking. Although I was anxious, I felt a bit reassured knowing I had purchased AXA Full Coverage. After the incident, I immediately contacted their customer service, explained the situation, and submitted relevant photos and evidence. The representative informed me that additional ID information was needed, which I promptly provided. They then submitted my claim to the insurance company for review. During this period, I was slightly worried about whether the claim process would be complicated or take a long time, but their customer service kept following up and updating me on the progress. On August 27, I learned that the repair cost was approximately 4,156 CNY. Although it was a significant amount, AXA Full Coverage fully covered the damages. On September 2, the insurance review was completed, and the claim process entered its final stage. Finally, on September 9, I received 5,492 CNY in compensation, which even included some additional reimbursements. This experience made me realize the importance of insurance and left me very satisfied with their service. From the accident to the claim settlement, the process had its moments of worry, but the final outcome gave me peace of mind. AXA Full Coverage not only helped me recover financially but also gave me a sense of security while traveling abroad.
اكتشف كيف ساعدت خدمتنا عملاء آخرين
