At first, I was very satisfied with my car rental experience until I encountered some issues later. After returning the car, I noticed two charges on my credit card statement: one for CAD 189.84 and another for CAD 189.55. I contacted the car rental company, and they explained that the first charge was for an additional driver, but they couldn't provide a clear explanation for the second charge. As a business traveler, my time is extremely valuable, and such unexplained charges were very frustrating. So, I reached out to QEEQ's customer service, hoping they could help resolve the issue. Their customer service was truly professional. Every time I contacted them, there was a dedicated person handling my case. They not only listened patiently to my concerns but also proactively reached out to the car rental company to verify the details. Although the process took some time, they kept me updated on the progress, making me feel valued. Eventually, they confirmed that the CAD 189.55 charge was not my responsibility and quickly resolved the issue for me. Throughout the process, I could feel their dedication to service. Whether it was the efficiency of communication or the speed of problem resolution, I was very impressed. Despite the initial trouble, their assistance left me with a positive impression of this car rental experience.
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