When we picked up the car in Nagoya, Japan, my family was excited, especially the kids who couldn’t wait to start our trip. However, during the journey, the side of the car got scratched. I was really worried about having to pay a large repair fee. Thankfully, I had purchased AXA Full Coverage through QEEQ. After the incident, I contacted their customer service, submitted the necessary documents, including the damage report from the car rental company and some payment details. Although there was a small issue with confirming the bank account details, they kept following up. In the end, the insurance company reimbursed us 200,000 JPY. The process was a bit tricky at times, but the result was great. This insurance saved me a lot of stress and financial burden.
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