I was standing at the car rental counter in Porto, Portugal, with my family, feeling completely overwhelmed. The bill showed nearly €900 more than expected, and my first thought was, how could this happen? I had double-checked all the costs beforehand. Traveling with kids was already stressful, and this situation almost pushed me over the edge. I decided to contact their customer service for help, and looking back, it was the best decision I made. They got back to me quickly, listened patiently to my concerns, and walked me through the bill step by step. It turned out the issue was related to tolls and insurance. Though I was initially frustrated, their clear explanation and thorough verification of the charges reassured me. The whole process made me feel well taken care of, and the problem was resolved swiftly. While the experience had its hiccups, their service left a lasting impression on me.
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