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When you have collected your luggage, completed the customs declaration, and passed through customs, please immediately call us or notify us in the WeChat group. Call our service hotline at +6496006660 (for international calls) and press 2 for service in Chinese, press 1 for the Auckland store, or dial 0800 660 600 (for calls within New Zealand). We strongly recommend adding our customer service WeChat ID: arentalsnz. We offer a free airport shuttle service during 08:30-17:30. Free shuttle service hours: Monday to Sunday, 08:30-18:00. A late service fee of 65 New Zealand Dollars will be charged for arrivals at the pickup point outside business hours, from 18:01 to 08:29 the following day. International Terminal: After exiting customs, turn right and come out from door 5 of the terminal to the Taxi, Rideshare & Shuttles area, lanes 5 or 6. *This area is designated by the airport for rental car company pickups. *Staff will send a photo of the shuttle bus to the WeChat group, or inform you of the license plate number by phone. Just wait patiently for the staff to come to pick you up. Estimated waiting time: 10-15 minutes Domestic Terminal: Please exit from door 7, opposite the Jetstar counter, where you will find the shuttle bus waiting area.